Refund and Cancellation Policy
Effective Date: [23rd August 2024]
1. General Overview
Dbohra is committed to providing high-quality services across various domains. We recognize that situations may change, and this policy outlines the procedures for cancelling services and requesting refunds.
2. Cancellations
- General Service Cancellation:
- Clients may cancel any service by contacting our customer support team at [[email protected]] or using the cancellation feature in their account.
- Cancellation requests made 3 days before the scheduled service will be eligible for a full refund.
- Cancellations made within 24 hours of the scheduled service will incur a counselling
3. Refunds
- General Refund Policy:
- Refunds will be provided for services cancelled within the eligible cancellation period.
- Refunds may also be considered if the service delivered does not match the description or fails to meet the expected quality standards.
- Refund Process:
- To request a refund, please contact our support team at [[email protected]] with the details of the service and the reason for your request.
- Once your request is reviewed, refunds will be processed within [3-5 business days] if approved.
- Refunds will be issued to the original payment method used for the purchase.
4. Non-Refundable Services
Certain services or products may be non-refundable, including but not limited to:Top of FormBottom of Form
· Services that have already been delivered or partially completed.
· Customized services or packages.
· Promotional services or discounted offers.
5. Exceptions
In cases of extenuating circumstances, such as medical emergencies or significant unexpected events, exceptions to this policy may be considered on a case-by-case basis. Please reach out to our customer support team to discuss your situation.
6. Contact Information
For questions or to initiate a cancellation or refund, please contact:
· Email: [[email protected]]
· Phone: [+91 22 49216500]
· Address: [TAJ Building, B-2, De D N Road, Wallace Street, Fort, Mumbai 400001]
7. Changes to This Policy
We reserve the right to modify or update this policy at any time. Any changes will be posted on this page with an updated effective date.